Trust
Contact and corrections
Send corrections, tool listing requests and press enquiries to one address. Corrections are the most useful message we receive.
Response time
Usually within two to three business days.
Include in every message
- The subject line: correction, tool listing or press
- A link to the page or tool you are writing about
What to email about
- Corrections. A price, plan limit, feature or fact that is wrong or out of date.
- Tool listing requests. A tool you think we should cover. Send its website, its pricing page and its documentation or terms.
- Press and partnerships. Questions about our sources, method or editorial independence.
What to include in a correction
- The URL of our page and the figure you think is wrong
- The vendor page that shows the right figure, with the plan, billing period (monthly or annual), region and currency it was shown for
- The date you read the vendor page, if you know it
How corrections are handled
We check what you send against the vendor's own page. If we were wrong, we fix the page, change its date and add an entry to the corrections log. If the vendor page cannot be read, the figure is labelled unconfirmed rather than changed.
Listings and payment
Coverage decisions are based on the sources, not on payment. We do not accept payment to change a page or to add a tool. Vendors are welcome to send primary sources like anyone else.
Our standards are set out in the editorial policy and on the how we research page.